Shipping Policy

Order Processing & Confirmation

Once your order is received, a confirmation email with your order details will be sent to you. We will process your order within 1-2 business days.
A tracking number will be emailed to you once your item is shipped.

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Orders over $50 qualify for free standard delivery to all countries/regions we ship to.

Processing Time

1-2 business days, depending on your location.

Shipping Destinations

We ship to: United States, Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Austria, Switzerland, Sweden, Denmark, Belgium, Poland, Ireland, Finland, Netherlands, Portugal, Luxembourg, Bulgaria, Hungary, Turkey, Serbia, Cyprus, Greece, Latvia, Norway, Czech Republic, Slovenia, Greenland, Estonia, Guadeloupe, Lithuania, Romania, Malta, Israel, Uzbekistan, Qatar, India, Indonesia, Kyrgyzstan, Kazakhstan, Bangladesh, Pakistan, Bahrain, Brunei, Singapore, Japan, Cambodia, Saudi Arabia, Thailand, Kuwait, Jordan, Myanmar, Laos, Philippines, Mongolia, Vietnam, Azerbaijan, United Arab Emirates, Oman, South Korea, Maldives, Malaysia, Lebanon, Fiji, New Zealand, Australia, and other countries.

Our shipping policy applies to all listed destinations.

Delivery Time & Costs

- Standard Shipping: 10-12 business days – $0.00
- Express Shipping: 7-10 business days – $4.99
- Oversized Items: May take 30-40 days to arrive
All packages include tracking!
Important Notes
- Due to high demand for popular products, please allow 7-12 business days for delivery.
- Tracking information may not appear immediately – rest assured, your item is on its way.
- Shipping times may be affected by varying customs clearance processes and local postal handling across countries.

FAQs

Q: Why haven’t I received my order confirmation?

A: This is usually due to an incorrect email address. We send order confirmations, fulfillment notices, and shipping updates via email. If you suspect a wrong email was used, contact us to correct it before your order is processed.

Q: Can I cancel my order or add items?

A: Orders can be canceled before shipping, but not after. We cannot add items to existing orders (we don’t store payment info), so please place a new order for additional items.

Q: What time of day are orders shipped?

A: Our handling and fulfillment center processes orders 24/7.

Q: Tracking says “delivered,” but I haven’t received my package.

A: Contact your local post office. Packages are often left at post offices, parcel lockers, or with neighbors if no one was home. Their GPS system can help locate it, and issues are typically resolved within a few days.

Q: How long does it take to respond to inquiries?

A: We aim to reply within 24 hours to ensure a smooth customer experience.

Late or Missing Refunds

cIf you haven’t received your refund:

Check your bank account again.
Contact your credit card company (refunds may take time to post).
Contact your bank (processing delays are common).

If the issue persists, email us at: l729034250@gmail.com

Exchanges

We only replace items that are defective or damaged. To exchange for the same item, email us at: l729034250@gmail.com

You are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted.
Delivery time for exchanged items varies by location.
For items over $75, use a trackable shipping service or purchase insurance. We do not guarantee receipt of returned items.

Disclaimers

motodvr is not responsible for items marked as “delivered” in tracking but reported as undelivered. Contact the shipping company to locate your package or your local police to report theft.

Taxes & Duties

motodvr covers customs taxes and VAT fees for all customers in the listed shipping countries.

Contact Us

For exchanges, refunds, or other inquiries: l729034250@gmail.com

FREE SHIPPING ON ALL ORDERS

Includes Duties & Taxes

12 MONTHS WARRANTY

Worry-free after-sales service

DELICATED CUSTOMER SERVICE

l729034250@gmail.com